TERMS & CONDITIONS
CANCELLATIONS
If you need to cancel your space on the retreat, a minimum of 6 weeks notice is required for UK retreats and 8 weeks for overseas retreats. If you have paid more than 50% of the total retreat cost, you will be refunded 30 working days after the retreat date.
All cancellations are charged at 25% of the retreat cost.
Should any circumstances beyond our control arise, resulting in us having to cancel (a full refund will be given).
No refunds are given if the cancellation period is less than six weeks. You can however transfer your booking to another retreat of the same value, or higher and pay the difference.
14 Day Refund Policy - A full refund will be given, if you cancel within 14 days of booking. This DOES NOT APPLY to discounted/ last minute bookings/if there is less than 60 days from booking, to the retreat date.
REFUNDS
You will be refunded, minus the 25% cancellation fee, via the method you paid, within 30 working days of cancellation. Please also refer to cancellations and transfers.
TRANSFERS
If you can no longer attend, you are welcome to transfer your space to a friend or family member, or to another one of our retreats of the same value (or pay the difference, if you wish to transfer to a retreat that is higher in value).
LATE PAYMENTS
All payments need to be made on time, in line with your payment schedule. If you are having any difficulties, please email hello@reviberetreatco.uk in the first instance. We will always do our best to work with you, to find a solution, to keep your space on the retreat secure. If your payments are not made on time and you do not get in touch with us, this could result in losing your space on the retreat. However, You will be refunded, minus the 25% cancellation fee.
CHANGES TO SCHEDULE/VENUE
In the event that a teacher or facilitator is unable to attend, your workshop will be led by another teacher/facilitator, but content will be kept the same. In the event of unforeseen circumstances, the venue may change, but country/proximity to airport. room arrangements etc will remain unchanged.
COMPLAINTS
If you have a complaint, please email hello@reviberetreat.co.uk
PRIVACY POLICY
I respect your privacy and I’m committed to protecting your personal data. This Privacy Policy outlines how I collect, use and protect your information when you visit my website www.reviberetreat.co.uk
Information I Collect
I may collect and process the following types of personal information:
Personal Identifiable Information (PII): Name, email address, phone number, and mailing address.
Payment Information: If you make a booking, your payment details will be processed securely by our third-party payment providers.
Technical Data: IP address, browser type, operating system, and other analytics data collected through cookies and tracking technologies.
Communication Data: Information provided when you contact us, including emails, messages, and feedback.
How I Use Your Information
I may use your personal data to:
Process bookings and payments.
Send booking confirmations, event details, and other important updates.
Improve my website, services, and customer experience.
Respond to inquiries and provide customer support.
Send marketing emails (if you have opted in).
Cookies and Tracking Technologies
My Website uses cookies and similar technologies to enhance user experience. You can manage cookie preferences in your browser settings.
Data Sharing and Third-Party Services
I do not sell or rent your personal information. However, I may share your data with:
Payment processors to securely handle transactions.
Third-party service providers (e.g., email marketing tools, analytics providers).
Data Security
We implement industry-standard security measures to protect your information. However, no method of data transmission is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
Access, correct, or delete your personal data.
Opt out of marketing communications.
To request access to this data, please email hello@reviberetreat.co.uk
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices.
Updates to This Policy
I may update this Privacy Policy from time to time. The latest version will always be posted on my website.